The Whole IT Stack for a Behavioral Health Practice. One Number to Call.
Practice IT is the bundled offering for behavioral health group practices that want a single relationship covering everything technology touches. Not a buffet of services. A defined operational program with the controls your insurer expects, the documentation HIPAA requires, the responsiveness clinicians need, and a clear monthly fee that does not scale with surprises.
What’s Included
Practice IT is built around five operational pillars that map to the questions an insurer or a HIPAA auditor will ask. Each pillar is delivered, monitored, and documented as part of the bundle.
- Managed IT services. Helpdesk, workstation and server management, patching, vendor coordination, and Microsoft 365 administration. The day-to-day infrastructure work that keeps clinicians clinical instead of troubleshooting.
- Managed security services. two-factor logins for every clinician (MFA), threat-watching software on every device (EDR), segmented backups, security log analysis (SIEM), and a 24/7 security operations center (SOC). The technical-controls layer your insurer asks about, deployed and maintained.
- Compliance and documentation. Written information security program, asset inventory, network map, workforce training records, and incident response plan, kept current under HIPAA and 42 CFR Part 2.
- Backup and disaster recovery. Encrypted offsite backups with tested restores. Recovery objectives tuned to clinical operations: scheduling, billing, and clinical-note tolerances, not a generic SLA.
- Executive advisory. Quarterly reviews with practice leadership covering technology roadmap, AI scribe governance, vendor and contract review, and the cyber insurance questionnaire as renewal approaches.
Why Bundled Beats Ad Hoc
A practice that buys IT, security, backup, and compliance from four different vendors has four different relationships to manage and four different stories to tell at renewal time. The vendors do not coordinate. The documentation does not match. The MFA the security vendor deployed does not always cover the accounts the IT vendor created. Insurers and auditors notice these gaps because they see them across hundreds of practices.
Practice IT collapses the four into one program with one set of policies, one documentation trail, and one team that knows the practice end to end. When the insurer asks how MFA is enforced across all administrative accounts, the answer is one line and the evidence is one report.
Sized for 5 to 25 Clinicians
The bundle is shaped for behavioral health group practices in the 5 to 25 clinician range, with the operational complexity that comes from multi-clinician scheduling, billing across payors, telehealth platforms, EHR integration, and a workforce that often includes contracted clinicians. Smaller solo practices have different needs and a different price ceiling. Larger groups have an in-house IT layer Practice IT supplements rather than replaces.
Pricing
Practice IT starts at a flat monthly fee scoped to your clinician count and infrastructure complexity. We share the number on the consult once we understand your environment. No surprise add-ons mid-engagement; if scope grows, the change is documented and signed before work begins.
Start with the Cyber Insurance Review
The Cyber Insurance Review is the front door to Practice IT. We walk the questionnaire against your current state, produce the gap list, and scope the bundle from there. If the bundle is the right fit, the engagement starts with the gap list as week-one work. If it is not, the gap list is yours to keep and use however you like.